If we have the item in stock, the shipment is made by courier and parcel mode, within: 24-48 hours *
If you place your order during a weekend or holiday, it is processed the next business day. In case of making the payment by bank transfer, the shipment is not made until we receive the proof of payment.
Shipments to the Peninsula are totally free in orders that add up to a minimum of € 30, only in the peninsula and the Balearic Islands. For orders less than this amount, the shipping costs specified in the shopping cart will be charged.
For the rest of the destinations, in the shopping cart, the website will indicate the shipping cost for the destination / address you indicate.
* Delivery in the Peninsula in 24/48 h. In the Balearic Islands in 48/72 h. Other destinations will show the transit and shipping cost when indicating the address.
If the product does not convince you, we will exchange it or give you a refund. We do not want you to keep a product that does not satisfy you.
You have a period of 15 days from the date of receipt of the order to make an exchange or return. To do this, follow these steps:
Download here the form returns . Attach the completed form, protect the package very well so that the product you want to return or exchange does not suffer damage. You already have it ready to send it by the means of transport you prefer.
Billoy Toys & Gifts
C/ Arboleda, nave 9
28031 – Madrid
Once we receive the package and check that everything is fine, we will send you a confirmation email and we will refund the money immediately.
The return shipping costs will be at your expense, unless it is an exchange or a return due to an error on our part or a damaged or defective product.
We will not accept postage due.