Free Shipping on orders + € 30 in Peninsula & Balearic Islands. FREE SHIPPING ON ORDERS OVER € 30 (ONLY IN PENINSULA & BALEARIC ISLANDS).

Refund policy

IN OUR STORE ALL PRODUCTS ALL CAN BE RETURNED WITHIN 15 DAYS

If the product does not convince you, we'll exchange it for you or refund your money. We do not want you to stay with a product that does not satisfy you.

You have a period of 15 days from the date of receipt of the order to make a change or return. To do this, follow these steps:

1. Place the item or items you want to return in their original packaging

Download the RETURNS & AMENDMENTS form here  form returns & amendments. Attach the completed form; protect the package very well so that the product you want to return or change will not be damaged. You already have it ready to send it by the means of transport that you prefer

2. Send it to:

Billoy Toys & Gifts

C/ Arboleda, nave 9

28031 – Madrid

Spain

Once we receive the package and we check that everything is fine, we will send you a confirmation email and we will refund your money immediately.

The shipping costs of the return will be at your expense, unless it is a change or a refund due to an error on our part.

We will not accept cash on delivery.

 

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